Returns & Refund Policy
Returns & Refund Policy
Your satisfaction is our priority at Strydex. If you are not completely happy with your purchase, we're here to help.
Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Downloadable or digital products
- Items damaged due to misuse or improper handling
How to Start a Return
To initiate a return, please email us at support@driftandco.com with your order number and reason for return. We will respond within 2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at mathias@hegerlund.dk with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.